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Frequently Asked Questions

Most of the FAQ we receive are centered around the technicality of the equipment’s, their durability after service component genuineness , safety precautions to be taken in case of accidental leakage and carbon monoxide accumulations and so forth.

Our customers are extremely time and cost conscious and want to know the time frame and the costing initially before start our actual work for them here, we present a comprehensive set of FAQ and their answers provided by our experts.


My wife feels, having a Gas operated heating system could be potentially dangerous for elders and children

Not at all, millions of households have been using these systems with quite ease and without any risks. However, we recommend certain basic steps to ensure wholesome safety

  1. Do not expose the gas source or the pipelines to direct heat as the tubes may be stressed out in the long run
  2. Service the system once in two years completely. Apart from this, you can call us for periodical paid testing and simple maintenance services also

Frequently Asked Questions


How frequently do I have to service my heater/cooler ?

Generally, we recommend an interval of two years for every service . However this applies to preventive maintenance only. Corrective maintenance has to be done on priority basis.


What should I do in case of an emergency gas or carbon monoxide leakage?

The very important factor is do not panic. Turn off all the lighting and other heating elements in your house immediately open all the doors, windows, and other ventilation points wide and allow fresh air to pass in. this will also ensure the gas or lethal carbon monoxide escapes out. Move your family out of the house premises, turn the gas supply points and immediately call our technical service team

Your technician is recommending for the heater to be replaced. But I feel the existing one can be repaired. What is your opinion?

Well the technician who has inspected your system is the best judge. Our professionals always try to provide you with most economical solution to any given problem. They have checked the component and tried to resurrect it back to life by their corrective maintenance. But if a replacement is recommended it has to be done to ensure proper output and safety. We can provide you with the best of branded component with extended warranty.

About Us &

What We Do

Because of varying climatic conditions in Melbourne, people have their heating and cooling systems depending upon their individual choices and in response to their surroundings.

When you have different cooling and heating systems, you obviously need an expert, professional and cost-effective services providers as well. It is this need of Australians that Service It Australia has been relentlessly addressing since its set-up in 2002 by Mark O’Brien and that too quite successfully. We provide services for various types of cooling and heating systems in and around the eastern Melbourne suburbs.

One of the secrets of phenomenal success of Service It Australia in the industry of heating and cooling services in Melbourne is our customer-centric approach. We insist on reducing the customers’ expenses by making complete study of the cooling or heating system in question. It is precisely why our technicians are trained to undertake a thorough study of the faulty systems before suggesting you any repairing, servicing or replacement.

Following are some of the things that we consider before arriving at any final conclusion with regard to faulty systems:

  • A unique system developed through the years of experience to service space heaters according to individual rooms
  • A unique way to service duct heating for a centralized heating system
  • We identify the dynamic service needs of the market

Professional Workmanship Guaranteed

Ducted Heaters

Ducted Heating Repairs & Servicing

Gas Hot Water

Gas Hot Water Repairs & Servicing

Space Heating

Space Heating Repairs & Servicing

Evaporative Coolers

Evaporative Cooling Repairs & Servicing

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